About the Role
We are seeking a highly motivated and experienced Senior Account Manager to join us. The ideal candidate will have a proven track record in account management, excellent communication skills, and a strong understanding of technical solutions in the consulting industry. The Senior Account Manager will be responsible for managing key client accounts, ensuring client satisfaction, and driving business growth.
Requirements
Client Relationship Management:
Develop and maintain strong, long-lasting client relationships.
Serve as the primary point of contact for key accounts, addressing client needs and ensuring the delivery of high-quality service.
Understand client business objectives and align our services to meet their needs.
Account Growth and Retention:
Identify opportunities for account growth and work closely with clients to develop strategies that drive business expansion.
Ensure high levels of client retention through excellent service and relationship management.
Develop and implement account plans to achieve revenue targets and client satisfaction.
Project Management:
Oversee the delivery of projects, ensuring they are completed on time, within scope, and within budget.
Collaborate with internal teams, including technical architects, functional consultants, and project managers, to ensure seamless project execution.
Monitor project progress, manage risks, and resolve issues promptly.
Sales and Business Development:
Support the sales team in developing proposals, presentations, and pitches for new business opportunities.
Participate in sales meetings, providing insights and recommendations based on client feedback and market trends.
Negotiate contracts and agreements to maximize profit while ensuring client satisfaction.
Technical Expertise:
Maintain a deep understanding of our technical solutions, including Salesforce, ServiceNow, MuleSoft, and Informatica.
Provide clients with technical guidance and recommendations to address their business challenges.
Stay updated with industry trends and advancements to ensure our services remain competitive.
Reporting and Analysis:
Prepare regular reports on account status, project progress, and financial performance.
Analyze client data to identify trends, opportunities, and areas for improvement.
Present findings and recommendations to clients and senior management.
About the Company
ODNOS is a full-service design and development consultancy that transforms, optimizes, and integrates solutions for organizations focused on commerce, sales, and service. We bring client visions to life by combining complete Salesforce and ServiceNow implementation services with deep expertise using cutting-edge digital and AI centric technologies, delivered through world-class visual and process design. We thrive on learning, adapting, and improving. We are fearless and nimble, and embrace change as an opportunity.